Privacy Policy

Last updated: September 23, 2026

What we collect

We only collect information we need to respond to you, schedule service, and provide support. This may include:

• Your name
• Your phone number (and optionally email)
• Your address (for in-home visits)
• A description of the issue you want help with (for example: Wi-Fi problems, email trouble, printer setup)
• Any details you choose to share so we can understand the situation (device type, service provider, error messages)
• Credentials, passcodes, recovery information, or access details you voluntarily provide when they are needed to troubleshoot, configure, repair, secure, migrate, or support your systems or accounts
• Service-related recordings, transcripts, screenshots, images, and AI-generated notes when recording or transcription is used with any consent required by applicable law

How we use your information

We use your information to:

• Contact you about your request
• Schedule and confirm appointments
• Provide in-home or remote support
• Follow up after a visit if needed
• Keep business records for service history, billing, quality, continuity, and documentation
• Prepare service notes, summaries, transcripts, and other internal documentation, including with AI-assisted tools when appropriate
• Tell current or prospective customers about announcements, promotions, specials, new services, or other MSC offerings, subject to applicable law and your right to opt out

Text messages and phone calls (TCPA)

If you give us your phone number, you are giving us permission to call or text you about your request, scheduling, and support. You can ask us to stop texting at any time by replying “STOP” or by telling us directly.

We may use your contact information to communicate with you about scheduling, confirmations, service updates, billing, and other service-related matters. We may also send clients and prospective clients occasional commercial or promotional email about announcements, specials, new services, or other MSC offerings where permitted by law. Promotional email will include a way to unsubscribe. Service-related communications may continue when reasonably necessary even if you opt out of promotional email.

Recordings, transcription, and AI-assisted notes

With any notice and consent required by applicable law, we may record calls, meetings, remote-support sessions, service interactions, or relevant portions of work for note taking, quality, documentation, training, dispute resolution, or service continuity. We may use automated or AI-assisted tools to transcribe recordings, summarize conversations, organize screenshots or service details, and prepare internal notes.

Recording or transcription is not intended to replace human review of important service decisions. When prior consent is required, we will not rely on this policy alone as a substitute for obtaining that consent before recording.

Credentials and access information

Technology support sometimes requires passwords, passcodes, MFA approvals, recovery information, administrator credentials, Wi-Fi information, or similar access details. If you voluntarily provide them, you authorize MSC to securely store and use them as reasonably necessary for troubleshooting, repair, setup, migration, configuration, security, and ongoing support. Access is limited to authorized personnel and service providers with a business need. You may ask us to update or remove stored credentials when they are no longer needed, subject to legal, security, or recordkeeping requirements.

Where your form submissions go

When you submit a form on our website (like Request Help), the message is sent to Formspree so it can be delivered to us reliably. Formspree processes the information you submit in order to deliver your message.

We use submitted information for the purposes described in this policy, including service delivery, customer relationship management, follow-up, business records, and permitted MSC marketing. We do not sell this information to data brokers or unrelated advertisers.

Cookies and basic website data

Like most websites, our site may collect basic technical information such as browser type, device type, and approximate location (like city) to help the site work well and to understand overall traffic.

If you use our website audit tool, we may log the domain name you enter, along with the date and time of the request, to operate the tool, maintain internal records, and review audit activity. This information may be stored in cloud-based business tools we use for internal recordkeeping. We do not sell this information.

To better understand how people use the site, we use Google Analytics 4 (GA4) via the Google tag. This helps us see things like page views and engagement events, such as clicks on phone or text links. Google may use cookies or similar technologies to provide analytics services. We do not use GA4 to personally identify you.

We also use Meta (Facebook) Pixel to understand how people interact with our site and to measure the effectiveness of our advertising. This may include events such as page views, form submissions (like Request Help), and clicks on phone or text links. Meta may use cookies or similar technologies to receive this information. We do not use this data to personally identify you.

You can limit or block cookies and analytics in your browser settings, and you can also use browser extensions or privacy tools that block tracking scripts.

Who we share information with

We share your information only when necessary to run our business and provide service, such as:

• Service providers that help us receive and manage messages (Formspree)
• Analytics providers that help us understand site usage (Google Analytics 4)
• Trusted subcontractors or independent technicians who help us provide on-site or remote support, when necessary
• Tools needed to schedule, communicate, or invoice (only as needed)
• Legal or safety reasons if required by law

Any subcontractors we use are given only the information needed to perform the service, are required to handle it confidentially, and may not use it for their own marketing or purposes.

We do not sell your information, and we do not share it with data brokers.

Security and common-sense handling

We take reasonable steps to protect your information and limit access to what is needed to do the work. No system is perfect, but we aim to keep your information safe and handled with care.

Your choices

You can:

• Ask what information we have about you
• Request corrections if something is inaccurate
• Ask us to delete information we no longer need (when legally permitted)
• Unsubscribe from promotional email while continuing to receive necessary service, scheduling, billing, security, or transactional communications
• Ask us to stop other nonessential communications where applicable

Policy updates and returning clients

We may update this Privacy Policy as our services, tools, and practices change. The current version and effective date are published on this page. When a material update applies to a new or returning service relationship, we may require you to acknowledge the current Privacy Policy and Terms and Conditions before additional service is authorized or performed.

Contact us

If you have questions about privacy, contact us and we will respond in plain English.